{"id":3323,"date":"2019-11-22T11:08:52","date_gmt":"2019-11-22T11:08:52","guid":{"rendered":"https:\/\/www.hidden-games.de\/?page_id=3323"},"modified":"2020-02-28T14:36:23","modified_gmt":"2020-02-28T14:36:23","slug":"faq","status":"publish","type":"page","link":"https:\/\/hiddengames.wabcreative.de\/en\/escape-room-hannover\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"module banner banner--small\" >\n    <div class=\"banner__media\">\n                    \n    <picture\n                class=\"picture  picture--hero\"\n    >\n                <source data-srcset=\"https:\/\/hiddengames.wabcreative.de\/wp-content\/uploads\/2019\/10\/hidden_in_hannover_einfuehrungsraum-800x600.jpg\" media=\"(max-width: 700px)\"\/>\n                <source data-srcset=\"https:\/\/hiddengames.wabcreative.de\/wp-content\/uploads\/2019\/10\/hidden_in_hannover_einfuehrungsraum.jpg\" media=\"(max-width: 860px)\"\/>\n                <img decoding=\"async\"\n            src=\"\"\n            data-srcset=\"https:\/\/hiddengames.wabcreative.de\/wp-content\/uploads\/2019\/10\/hidden_in_hannover_einfuehrungsraum.jpg 1x, https:\/\/hiddengames.wabcreative.de\/wp-content\/uploads\/2019\/10\/hidden_in_hannover_einfuehrungsraum.jpg 2x\"\n            class=\"lazyload picture__image\"\n            alt=\"\"\n            title=\"hidden_in_hannover_einfuehrungsraum\"\/>\n\n        <noscript>\n            <img decoding=\"async\" src=\"https:\/\/hiddengames.wabcreative.de\/wp-content\/uploads\/2019\/10\/hidden_in_hannover_einfuehrungsraum.jpg\" alt=\"\" title=\"hidden_in_hannover_einfuehrungsraum\"\/>\n        <\/noscript>\n    <\/picture>\n\n                <\/div>\n    <div class=\"banner__content container\">\n        <span class=\"topline\">FAQ<\/span>\n                    <h1>What would you like to know? <\/h1>\n        \n        \n        \n                \n    <\/div>\n<\/div>\n\n\n\n<div class=\"module accordion\">\n    <div class=\"container\">\n                    <ul role=\"presentation\" class=\"accordion__list\">\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            Where do we see the prices, free times and how can we book one of the rooms?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>If you only want to inform yourself about the prices and free dates, then click on <a href=\"\/escape-room-hannover\/jetzt-spielen\/\">Play Now <\/a>in the menu. If you want to book a free date, select the appropriate time and number of participants and click on &#8220;Continue&#8221;. You can pay directly online or at our office in cash or with your EC\/credit card.<\/p>\n<p>The price is 24 Euro per person. For all our rooms there is a minimum group price of 72 Euro.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            What happens if one of our team gets sick or someone wants to come with us?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>If your team size changes, it&#8217;s no problem. We will then adjust the price on site. Please keep in mind, however, that the price will not be further reduced if the number of participants per room falls below a certain number. You can see the prices below. The difference to your booked price can then be paid on site or you will receive a voucher for the corresponding amount if you have already paid online.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            How much sooner do we have to get there?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>Please be with us 5 minutes before your booked date. So if your slot starts e.g. at 6:30 p.m., please come to us at 6:25 p.m. You will then have plenty of time to collect your belongings. All groups will get an introduction before the game. So we can make it possible for every group to start without much delay. The game itself takes about 60 minutes.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            What happens if we want to cancel our appointment?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>A free cancellation is possible up to 72 hours before the booked date.<\/p>\n<p>After 72 hours we will have to charge you the full price.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            How do the rooms vary from each other, or: Which is the best room?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>All our rooms have different themes and therefore different equipment. Each room also has its own puzzles. Once you have played a room, new challenges await you in the next room. Despite all the differences, the difficulty level of the rooms is roughly comparable. All of them can be solved in an hour if you work together as a team.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            What awaits us in the rooms?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>We won`t tell you too much, but: A room full of puzzles is your gaming environment for 60 minutes. You&#8217;ll have to solve puzzles, find hiding places, crack codes, combine items and defuse traps to complete your task.<\/p>\n<p>In summary, the live escape game Hidden in Hanover offers you an hour full of excitement, secrets, puzzle fun and success!<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            Am I too young or too old for Hidden in Hannover?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>You&#8217;re never too old to have fun together! The Hannover Live Escape Game is made for adult men and women who have fun tinkering and puzzling. There is no age limit. Some of our rooms are also suitable for groups of children aged 10 and over. Younger children can only participate when accompanied by an adult.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            Is it possible to solve the puzzles in English?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>The rooms are also available in English. You can select the game language during the ordering process.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            How big should the group be?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>We recommend a group size of 3 to 6 persons per theme room.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            Are there other people in the room besides us?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>No, the game room is reserved for your group only.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            What happens if we get stuck on one of the puzzles?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>The puzzles are structured in such a way that different abilities are required. Sometimes, however, you don&#8217;t get the idea right away. We can track your progress and give you clues in a variety of ways without affecting your enjoyment.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            What if one of our team is claustrophobic?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>We already had many guests who played with claustrophobia. Afterwards everyone was thrilled, nobody had any problems yet. Our game leaders can let you out of the room at any time. With us the door through which you enter the room is never locked, so that you can go out at any time. If you are unsure, feel free to contact us otherwise. Together we will find a solution.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            Can we bring our dog?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>No, unfortunately it is not possible to bring a dog.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            Is there anything to drink on the spot?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>Yes, you can buy drinks on the spot. Unfortunately, it is not possible to take the drinks with you to the games room.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            Can we bring children up to 2 years?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>We recommend that you do not bring children up to 2 years of age to play with you, as it is very dark in all our rooms and loud sound effects are sometimes triggered. Also, you will not be able to carry the child during the game all the time.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            May we bring our own drinks and food?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>No, unfortunately it is not allowed to bring your own drinks or food and to eat it in our rooms.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            Question not asked yet?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>If your question is still unanswered, just <a href=\"\/escape-room-hannover\/kontakt\/\">just get in touch with us.<\/a> We can be reached by phone or email and are happy to receive all your questions and comments.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                            <\/ul>\n            <\/div>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":3278,"menu_order":188,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3323","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.3 (Yoast SEO v26.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - Hidden in Hannover<\/title>\n<meta name=\"description\" content=\"Here you will find the answers to the most frequent questions from customers. 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